Frequently Asked Questions
We accept Visa, Discover, MasterCard and American Express through Stripe. Payments can also be made with PayPal. *Only New York residents will be charged sales tax.
SHIPPING + HANDLING
We typically ship within 24 hours of order being placed and ship out every weekday, Monday through Friday, except on Holidays. We offer several shipping options at reasonable prices.
Couriers like UPS/FedEx provide detailed tracking information and an estimated delivery date. International orders sent with USPS First Class cannot be tracked, we advise USPS Priority International in this case.
For all inquiries regarding tracking, please contact the shipping company directly.
RETURNS + EXCHANGES
If you are unhappy with your purchase for any reason, you may return the items postmarked within 30 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed. Contact us at email@example.com.
For exchanges please place a new order for the item you want before returning your original purchase. Then, contact us (firstname.lastname@example.org) to return your original order. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
If you own a business and are interested in carrying our products please contact email@example.com for more information or visit the Wholesale Inquires page here.
We do not issue refunds for lost, unclaimed, or undeliverable packages.
We pack our prints in the clear plastic tubes, nestled inside protective brown paper within exterior shields of thick brown kraft boxes. On the rare occasion the mail couriers do damage your print please email us a clear picture of the damage to firstname.lastname@example.org within 10 days of receiving the print and we'll have a replacement sent asap.
Have an idea for a cityprint we haven’t covered? Send us suggestions here. Unfortunately we can't guarantee that it'll be added to our collection however it'll help us decide when it comes time to explore another city. If you’d
We’re open to freelance and contract work when we have the novelty of time, please email us at email@example.com and we’ll be happy to discuss your ideas.
Did we not cover something? Please indulge us with an email containing any other questions, complaints or comments you may have to firstname.lastname@example.org